Best-in-Class Global Services

Getting the Most Value from Your Power Plant

Nextracker’s global services team uses advanced data analytics and monitoring software to deliver best-in-class service and support on-time, when you need it. Our regional teams use advanced data analytics, software tools, and boots-on-the-ground know-how to help you get the highest value from your power plant.

Nextracker not only builds world-leading single-axis solar trackers and energy storage solutions, but we also take a smart data-centric, customer-first approach to tracker and storage system lifetime support. Our experienced team has installed and operated tens of gigawatts of projects around the world and has a proven track record of managing the health and well-being of our customers’ assets and maximizing their financial returns.

Mortenson and Nextracker have successfully collaborated on gigawatts of projects, from small jobs to over 300 MW systems.
We are delighted with Nextracker’s quality, responsiveness, and
on-time delivery.
— Trent Mostaert, Vice President and General Manager, Mortenson Solar and Emerging Renewables
Nextracker’s technology has allowed us to optimize installation time on solar projects of any size and whenever we need support, they are right there. We’re proud to partner with Nextracker and look forward to our continued collaboration to provide high quality installations for utility and C&I scale solar projects across the energy market in Australia.—  Glen Thomson, General Manager of Beon Energy Solutions
NX Navigator is the latest innovation by Nextracker that we have implemented as a way to add value to several of our solar power plants. Previously, we deployed Nextracker’s TrueCapture system on many of our projects; as with TrueCapture, we are pleased to be an early adopter of these NX Navigator features.— Chris Clevenger, COO of D.E. Shaw Renewable Investments

Intelligent Software and Analytics

Nextracker’s innovation team focuses heavily on deepening our digitization capabilities and developing intelligent software and analytics. Through the use of remote diagnostics and proactive data analytics, NX Global Services helps asset owners move beyond the reactive failure mode and maintenance models of the past and enhance the value of their investments.

Our cloud-based Digital O&M™ software provides real-time and historical data analysis and monitoring of row-specific tracker angles, controller and battery health, motor and slew gear metrics, and energy storage system performance. The NX Navigator smart monitoring and control platform allows authorized PV plant operators to schedule maintenance operations such as cleaning and mowing, and instantly command the tracker for extreme weather events such as hail, hurricanes, and heavy snow.

Our data acquisition and analysis play a critical role in designing for reliability from the ground up and managing quality through installation and commissioning, and over the lifetime of the systems. Nextracker’s cybersecure data hub continuously monitors the health and performance of our individual tracker and energy storage components as well as overall system operation. From the quality components we source to our expert field service technicians, we can help you quickly address any issue that may arise.

End-to-End Service and Support

Our suite of services spans the spectrum, from presale engineering work, to construction support and project management, to plant commissioning, through operations and maintenance and asset management. Nextracker’s upfront team designs the tracker and storage system layouts, evaluates soil, topography, wind, and other attributes, and then transitions the process to our sales support team before it moves onto project management.

The project management group works with the customer to demonstrate tracker and storage systems. Depending on the contract and once the plant is commissioned and generating or storing energy, Nextracker’s services and software teams can continue to manage the assets and keep the systems running at peak performance levels.

Global Reach

We maintain dedicated service and technical support centers and parts warehouses, staffed by experienced local experts, in Australia, Europe, India, Latin America, and he United States. This regionalized service capability allows us to quickly respond to any technical request in most key markets. The diverse cultural background of our team means we speak your language—literally. We get how important it is to understand the local jurisdiction, local rules, local language and culture, and the special character of your project site.

Our global footprint reflects the strength of our parent company, Flex. With its financial support and more than 200,000 employees around the globe, Flex brings us strong local market knowledge and tremendous reach.